Refund policy

At Saffie’s Collection, we want you to love every purchase you make with us. However, we understand that sometimes things don’t go as planned. Our return policy is designed to be fair and transparent while keeping hygiene and safety a top priority.

Conditions for Returns

Unused & Sealed Products:
Returned products must be unused, sealed, and in their original packaging. For hygiene reasons, we cannot accept returns of opened or used items.

Proof of Purchase:
All return requests must be supported by valid proof of purchase—such as your order confirmation email or receipt.

Return Window:
Returns must be initiated within 14 days from the purchase date. Requests made after this period may not be accepted.

Damaged or Faulty Products:
If you’ve received an item that is damaged or defective, please reach out to us right away. We’ll either replace the item or issue a refund at no extra cost—whichever you prefer.

Non-Returnable Items:
Some items are non-returnable due to hygiene or regulatory reasons. These include (but are not limited to) opened skincare items, personal care products, and grooming tools.

Lost Orders Disclaimer (Shipping Carrier Issues)

At Saffie’s Collection, we understand how frustrating it can be when a package goes missing. While we always aim to partner with reliable shipping carriers, we unfortunately cannot take responsibility for parcels lost or delayed due to third-party courier services.

🔒 Please note: Refunds cannot be issued for items lost by postal or shipping companies.

However, your satisfaction matters to us. If your order appears to be lost in transit, we kindly ask you to contact our customer support team at saffiecollection@gmail.com as soon as possible.

We’ll gladly look into the issue, and—if certain conditions are met—we may be able to offer you a replacement product as a gesture of goodwill. Each situation is reviewed individually, and although refunds aren't available in such cases, we’ll do our best to find a fair solution for you.

Refund Processing:
Once we receive and inspect your returned product, we will notify you of the refund approval. Approved refunds will be issued to the original payment method within 14 working days.

Return Shipping Costs:
Unless the return is due to an error on our part (wrong or faulty item), customers are responsible for the cost of return shipping.

How to Request a Return

To start a return, follow these simple steps:

  1. Email our support team at saffiecollection@gmail.com to request a return and receive return instructions.

  2. Pack the product securely in its original, unopened packaging.

  3. Include your proof of purchase in the return package.

  4. Send the parcel to the return address we provide via email.

  5. Once your return is received and approved, we’ll issue your refund or send a replacement promptly.

Need Help?

If you have any questions or concerns regarding our return policy, feel free to contact us at:

📧 Email: saffiecollection@gmail.com
📞 Phone (UK): +44 7476 889347

Our team is here to assist you during business hours and ensure your experience with Saffie’s Collection is smooth and satisfying.

Thank you for choosing Saffie’s Collection. Your trust means the world to us.